Affordable luxury brand Maia Novelties has announced the company’s ‘Pleasure Promise,’ a lifetime warranty on all product purchases, effective immediately. Under the Pleasure Promise warranty, Maia Novelties will support both retailers and end consumers who directly apply for a product replacement through a Maia manufacturer representative.
To qualify, end consumers must first register their Maia product online within 30 days of purchase. A receipt of purchase must be presented with the defective product to be eligible for a free replacement. The end consumer may be required to ship the defective product back to Maia Novelties at their own expense but will receive free shipping on the replacement. The warranty continues after 1 replacement has been granted.
Retailers can contact their Maia Novelties representative to assist with customer returns on defective products.
Outside of the United States, end consumers will be required to cover shipping costs for both the return of the defective product and to receive their replacement. In the event a product is discontinued, out of stock, or is unavailable in a certain color, Maia Novelties reserves the right to substitute colours from available stock or upgrade to a similar, newer product. The company reserves the right to deny any replacement request due to insufficient proof of purchase.
“The Pleasure Promise is designed to create more meaningful, ethical business relationships with ALL of our customers, from B2B all the way down to B2C,” said Maia Novelties Director of Marketing and Social Media, Zach Smith. “Please don’t hesitate to reach out to our team ASAP, as we intend to hit the ground running to support anyone who has questions or would like to inquire about a replacement.”
For more information on Maia Novelties’s Pleasure Promise lifetime warranty, please contact Maia sales representatives Lisa Hanna at Lisa@MaiaToys.com; Jennifer Brice Nelson at Jennifer@MaiaToys.com; Gib Pallay at gib@maiatoys.com; or Melissa Lott Barker at melissa@maiatoys.com.
