Odin Novelties has updated its Wholesale Warranty & Returns Policy, effective immediately. These updates are designed to simplify the claims process and create a smoother experience for both retailers and customers. Please note the following changes below:
1) Faster In-Store Exchanges
Retailers are now responsible for handling defective product exchanges directly with customers at store level. If the same item is unavailable, retailers may:
• Offer a similar item of equal or lesser value
• Offer store credit
Defective products generally do not need to be returned to Odin Novelties.
2) Wholesale Credits
To receive a wholesale credit, Odin Novelties may request:
• Video or photo proof of defect
• Packaging photos for shipping damage claims
• Shipment approval/signature confirmation when applicable
Approved claims will be credited at wholesale value toward future orders.
3) Odin Extended Warranty
Odin branded electrical products continue to include a one-time replacement warranty covering manufacturer defects within 1 year of purchase.
If you have any questions regarding the updated policy, please contact the Odin Novelties’ team is happy to help.
